FAQ'S

What is INFINEX?
INFINEX is a clothing brand inspired by rave culture, festivals, music and the energy of the crowd.

Where can I buy INFINEX?
Shop the latest drops directly through our website.

Will you release new designs?
Yes. INFINEX will be releasing limited drops and new designs throughout the year. Follow us on Instagram to be the first to know about upcoming releases.

What sizes do you offer?
S, M, L, XL, XXL

How do I know which size to order?
Check our size guide on each product page for measurements and fit information.

📦 Delivery

How long will my order take?
Orders are usually dispatched within 1-3 working days. Once dispatched, shipping will take 8-15 days, you’ll receive tracking information where available. Any shipping concerns please contact us via the contact page or via instagram.

Do you ship outside the UK?
Not right now, this is something we are working on in the future.

How much is delivery?
Delivery costs will be shown at checkout.

Can I track my order?
Yes. You’ll receive tracking details by email once your order has been dispatched.

My order hasn’t arrived. What should I do?
First, check your tracking information. If your order is overdue, contact us and we’ll look into it.

🔄 Returns & Exchanges

Can I return my order?
Yes. Unworn items can be returned within 180 days of delivery, subject to our returns policy.

Can I return something I’ve worn?
Items must be unworn, unwashed and in their original condition with tags attached.

What if my item arrives damaged or faulty?
Contact us as soon as possible with your order number and photos of the issue and we’ll sort it out.

🧼 Clothing Care

How should I wash my INFINEX T-shirt?
Follow the care instructions on the garment label. We recommend washing inside out and avoiding high temperatures to help protect the print.